Terms of service

This document is waiting for review by counsel. It describes how we work today; the reviewed version will be published here with a new date.

About these terms

These terms apply to the use of TalentInitiator by organizations that subscribe to it (customers) and by the people they invite. The service is provided by TalentInitiator Inc. Where a signed order form or subscription agreement with a customer says something different, that agreement applies.

The service

TalentInitiator helps customers publish jobs, receive and screen applications, communicate with candidates, run asynchronous interviews and keep the records of each hiring process. It does not make hiring decisions. Recommendations, scores and summaries are produced to help people decide.

What customers are responsible for

• Making every hiring decision, with a reason, through the product’s decision tools.
• Holding the licences their activity requires, such as an Ontario temporary help agency or recruiter licence, and keeping the number current in their account.
• The content and accuracy of their job postings and messages.
• Having a lawful basis for every candidate they add, and answering candidates’ requests about their information.
• Choosing retention periods and keeping the records their jurisdictions require.

Acceptable use

Customers and their users may not use TalentInitiator to:

• add profiles gathered by scraping or other automated collection from websites, or bought from data vendors;
• automate accounts on other services, including LinkedIn;
• send messages without a consent basis, or remove the sender identification or the unsubscribe link;
• make or apply a decision about a candidate based only on an AI recommendation;
• publish a fraudulent job posting, or ask candidates to pay for anything.

We may suspend access that breaks these rules after notice, or at once when candidates are at risk.

Candidate information

Customers remain responsible for the candidate information they collect. We process it only to provide the service, store it as described in our privacy policy and list our sub-processors publicly. When a subscription ends, customers can export their data, after which we delete it, except where the law requires it to be kept.

AI features

AI features produce recommendations that a person reviews. Names and contact details are removed before evaluation, faces, tone of voice and emotions are never analyzed, and the model and prompt version behind each result is recorded. Customers keep the AI-use statement in their postings wherever the law requires it.

Fees and taxes

Prices are in Canadian dollars and listed on our pricing page. Taxes (GST/HST, QST) are extra. Customers in Quebec receive their invoices and contracts in French. Subscriptions are invoiced directly until card payments are available.

Support and changes

Support is provided in English and French. We tell customers in advance about material changes to these terms and to the list of sub-processors.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.